01 — In an emergency

Always start
with 999.

If you, or someone near you, is in immediate danger, call 999. Tell the call handler you are on a bus or tram, the route number, and where you are. If you cannot speak, dial 999, then press 55 when prompted.

Call 999 nowNon-emergency · 101
A discreet way to ask for help◆One tap. No need to speak◆Not sure it's serious? Tell us anyway◆The Operator sees your message straight away◆TELLUS IS INSIDE YOUR TICKETING APP◆In an emergency, always call 999◆No need to say where you are. The App knows your location◆You can track what happens next◆We can check in with you afterwards◆
A discreet way to ask for help◆One tap. No need to speak◆Not sure it's serious? Tell us anyway◆The Operator sees your message straight away◆TELLUS IS INSIDE YOUR TICKETING APP◆In an emergency, always call 999◆No need to say where you are. The App knows your location◆You can track what happens next◆We can check in with you afterwards◆
A discreet way to ask for help◆One tap. No need to speak◆Not sure it's serious? Tell us anyway◆The Operator sees your message straight away◆TELLUS IS INSIDE YOUR TICKETING APP◆In an emergency, always call 999◆No need to say where you are. The App knows your location◆You can track what happens next◆We can check in with you afterwards◆
A discreet way to ask for help◆One tap. No need to speak◆Not sure it's serious? Tell us anyway◆The Operator sees your message straight away◆TELLUS IS INSIDE YOUR TICKETING APP◆In an emergency, always call 999◆No need to say where you are. The App knows your location◆You can track what happens next◆We can check in with you afterwards◆
A discreet way to ask for help◆One tap. No need to speak◆Not sure it's serious? Tell us anyway◆The Operator sees your message straight away◆TELLUS IS INSIDE YOUR TICKETING APP◆In an emergency, always call 999◆No need to say where you are. The App knows your location◆You can track what happens next◆We can check in with you afterwards◆
A discreet way to ask for help◆One tap. No need to speak◆Not sure it's serious? Tell us anyway◆The Operator sees your message straight away◆TELLUS IS INSIDE YOUR TICKETING APP◆In an emergency, always call 999◆No need to say where you are. The App knows your location◆You can track what happens next◆We can check in with you afterwards◆

02 — What TellUs is

A quiet tap
for help.

TellUs sits inside the ticketing app you may already use. One tap sends an alert to the Operator Control Room — no call, no speaking. It is for the in-between moments, before something becomes a 999 emergency.

  1. 01
    Discreet alert

    Discreet alert

    Open your Operator's ticketing app and tap TellUs. No need to speak or be seen.

  2. 02
    Seen at once

    Seen at once

    Your alert reaches the Operator Control Room in real time, tagged to your vehicle by GPS.

  3. 03
    Engage & verify

    Engage & verify

    The Operator views live on-bus CCTV to verify the situation and judge the right response.

  4. 04
    Act & support

    Act & support

    The Operator acts, engages Police where needed, and offers welfare follow-up.

03 — Does my Operator have it?

Check before
you travel.

TellUs is new to market in June 2026. Not every Operator offers it yet. Open your ticketing app and look for the TellUs option in the safety or help menu. If you cannot see it, your Operator does not yet offer it — the support below is for everyone, regardless.

Ask your Operator

You can ask your Operator or local Transport Authority to bring TellUs to your network. The more passengers ask, the faster it spreads.

Share the Operator pack

04 — If you feel unsafe

A short, calm
guide.

No one should have to manage a situation alone. Trust your instinct early — you do not need to wait for something to happen.

Move toward people and light.
Sit near the driver, near CCTV, or near other passengers. Stay visible.
Use TellUs if it is in your app.
One tap, no speaking. The Control Room sees your vehicle in real time.
Call or text 999 if you are in danger.
If you cannot speak, dial 999 then press 55. Text-relay services work too.
Tell the driver or staff at the next stop.
Drivers can radio the Control Room and ask Police to meet the vehicle.
Look after yourself afterwards.
Specialist support below is free and confidential. You do not have to have reported anything.

05 — Specialist support

Free, confidential,
any time.

These services help anyone, whether or not you have made a report. Check the linked sites for the most up-to-date contact details.

  • Samaritans

    116 123

    Round-the-clock, free, for anyone struggling to cope.

    Visit website

  • Victim Support

    0808 16 89 111

    Free, confidential help after a crime, whether you reported it or not.

    Visit website

  • Childline

    0800 1111

    Free, private support for anyone under 19.

    Visit website

  • Crimestoppers

    0800 555 111

    Report a crime 100% anonymously.

    Visit website

Numbers shown are widely-published UK lines. Always confirm at the linked source before sharing.